Shipping policy

Effective date: 23 August 2026

Delivery coverage

Henzo primarily serves Karachi. Orders for other cities in Pakistan are also accepted when the destination and product can be served safely by our delivery partner. We may contact you to confirm an outside-Karachi order before dispatch.

Estimated delivery times

Karachi: usually 1–2 days after order and stock confirmation.
Other cities: usually 2–4 days after order and stock confirmation.

These are estimates, not guaranteed delivery dates. Public holidays, severe weather, courier disruption, remote locations, security restrictions, stock verification or unusually large products may cause delays.

Shipping charges

Shipping normally ranges from PKR 700 to PKR 1,500, depending on the order value, product size or weight and destination. The applicable charge is shown at checkout or confirmed before dispatch. We will request approval before applying any exceptional remote-area or special-handling charge.

Order confirmation

Please provide a complete delivery address and reachable Pakistani phone number. We may contact you by phone or WhatsApp to verify the order, address, payment or serviceability. Orders may be held until essential information is confirmed.

Damaged parcels or incorrect items

Report visible transit damage, a wrong product or missing item within 48 hours of delivery. Keep the product, packaging and courier label and contact WhatsApp +92 303 2449900. Please see our Returns & Refunds Policy for the complete process.

Payments currently available

Cash on Delivery and bank/online transfer are currently available where offered during checkout or order confirmation. Card payment is not currently available.