How can I contact Henzo?

WhatsApp or call +92 303 2449900, or email support.henzo@gmail.com. Enquiries are accepted 24/7 and answered as soon as possible.

Do you have a physical shop?

No. Henzo is currently an online-only ecommerce store operating from Karachi, with no public walk-in outlet.

Where do you deliver?

We primarily serve Karachi. We also entertain orders from other cities when the product and destination are serviceable.

How long does delivery take?

Karachi orders usually arrive in 1–2 days after confirmation. Other-city orders usually arrive in 2–4 days. Courier or external delays can affect these estimates.

How much is shipping?

Shipping normally ranges from PKR 700 to PKR 1,500 depending on order value, size or weight and destination. The charge is shown at checkout or confirmed before dispatch.

Which payment methods are available?

Cash on Delivery and bank/online transfer are currently available where offered. Card payment is not currently available.

Can I cancel an order?

Yes, without a cancellation fee before dispatch. Contact us quickly with your order number. After dispatch, courier costs may apply to an approved prepaid return.

Can I return an item because I changed my mind?

You may request a return within 7 calendar days of delivery if the product remains unopened, unused and uninstalled with its complete original packaging. Customer-paid return delivery applies.

What if my order is damaged, wrong or incomplete?

Contact Henzo within 48 hours with your order number, photos of the parcel and product, and any unboxing video. Keep all packaging and the courier label while we investigate.

Is an unboxing video compulsory?

It is strongly recommended because it is the clearest evidence for transit damage, missing parts or a wrong product. A missing video does not automatically cancel a genuine claim, but other evidence may be required.

How does warranty work?

Henzo coordinates eligible claims. Coverage and duration depend on the product listing, invoice or warranty card. Inspection may be performed by Henzo, the supplier, manufacturer, importer or authorized service centre.

How can I check my order?

Send the order number and the phone number used at checkout to our official WhatsApp number. Do not post payment or identity information publicly.