Effective date: 23 August 2026

Henzo handles and coordinates eligible warranty claims for products purchased from Henzo. Warranty duration and coverage vary by brand and model; only the warranty stated on the relevant product listing, invoice or warranty card applies.

How to start a warranty claim

Contact WhatsApp +92 303 2449900 or support.henzo@gmail.com with:

• Your Henzo order number and purchase date
• Product name, model and serial number, if available
• A clear description of the fault
• Photos or video showing the issue
• A copy or photo of the invoice and warranty card, where applicable

Assessment and remedy

Henzo will guide you through initial troubleshooting and, where required, arrange inspection by Henzo, the supplier, importer, manufacturer or an authorized service centre. A warranty claim does not guarantee an immediate replacement or refund. The remedy may be repair, replacement or another solution permitted by the warranty and applicable law after assessment.

Common exclusions

Unless the applicable warranty states otherwise, coverage normally does not include misuse; incorrect installation; accidental, physical or liquid damage; voltage fluctuation or unsuitable power supply; unauthorized opening or repair; commercial use of a domestic product; normal wear; cosmetic damage that does not affect function; or consumable parts such as filters, blades, batteries and accessories.

Transport charges

For a verified damaged, wrong or defective-on-arrival product reported within 48 hours, Henzo pays reasonable return delivery. For a later warranty claim, transport or service-centre charges depend on the brand's terms and will be explained before collection or shipment.

Important

Keep the invoice, warranty card, serial labels, accessories and original packaging where practical. This policy does not limit any rights that cannot legally be excluded.