Privacy Policy

Effective date: 23 August 2026

Henzo operates henzo.pk, an online-only ecommerce store based in Karachi, Pakistan. This policy explains how we collect, use, disclose and protect personal information when you visit, contact us or place an order.

Information we collect

Contact and order details: name, email, phone number, billing and delivery address, ordered products and instructions.
Payment and transaction details: payment method, confirmation and transaction references. Payment providers process sensitive payment information under their own policies.
Account and communications: account details, support messages, reviews and other information you send us.
Device and usage data: IP address, browser, device identifiers, cookies and website interactions.

How we use information

We use information to process and deliver orders; verify payments; provide support; manage returns and warranty claims; prevent fraud; secure and improve the store; maintain records; comply with law; and send marketing where permitted. Promotional emails include an unsubscribe option.

Sharing

We may share only what is reasonably necessary with Shopify, couriers, suppliers or service centres, payment providers, hosting and analytics providers, professional advisers and public authorities where legally required. We do not sell personal information for money.

Shopify

Our store is hosted by Shopify, which processes data needed for the storefront, checkout and related services and may process it outside Pakistan. Read the Shopify Consumer Privacy Policy for details.

Cookies and analytics

We and service providers may use cookies or similar technologies for essential functions, security, preferences, analytics and advertising. Blocking cookies may prevent parts of the store from working correctly.

Retention and security

We retain information as reasonably needed to fulfill orders, provide support and warranty service, keep business and tax records, prevent fraud, resolve disputes and meet legal duties. We use reasonable safeguards, but no internet or storage system is completely secure.

Your choices

Subject to applicable law, you may ask to access, correct or delete information we hold about you, or object to certain marketing use. Identity verification may be required, and some records may be retained for legal or legitimate business reasons.

Children and external links

The store is not intended for children unable to enter a purchase contract without a parent or guardian. Third-party links are governed by the third party's own privacy and security practices.